Policies and FAQs

WholesalePursePatterns.com is a business-to-business online website offering purse patterns at wholesale pricing to retail businesses (e.g. quilting shops, sewing supply stores, craft stores, or fabric shops).

Prices are subject to change without notice.
Payment Method: MasterCard, VISA, American Express, Discover, or PayPal.

Frequently Asked Questions (FAQ's):

How do I place an order?
The first step will be to register - please click on the Registration link above in the header banner, and follow the detailed instructions on how to register. To place an order, you will need to log in online with your email address and your password. Orders placed online are efficiently and accurately processed and stored in our secure database. When you are registered, you are sent a password that allows you to sign in, place orders, and access your 'My Account' page, where you can review your past orders, and change your password.

Can I place my order by fax, email or telephone?
No, you must log in and place your order online.

What if my log in does not work?
If your e-mail address and your password do not work, click on the blue link that says "Forgot your password?". This will send a new password to your registered email address, which can be changed if you wish once you are logged in. To change your password after log in, just click on the link at the top left of the page which says "My Account" and it will give you the option to change your password. Your password is encrypted, and we do not have access to it. If you forget your password, you will need to click on the 'Forgot your password?' link, and you will receive a new password via email, allowing you to log in and then change your password.

Do you have a minimum order?
Yes - The minimum order is 10 items in any combination. There is a $10 processing fee that is waived on all orders of $100 or more. Shipping is free within the USA. International orders are F.O.B. Raleigh, NC.

How do I pay for my order?
Upon receipt of your order, stock levels will be verified before sending an email request for money via PayPal (no PayPal account required). You will be able to pay by credit card, or you will have the option of logging in to PayPal to pay using your PayPal account (if desired).

When will I receive my order?
After payment is received, orders are normally shipped the next business day via USPS Priority Mail (2 to 3 day delivery in the USA). Small orders that weigh less than 1 pound will ship via USPS First Class Mail Package Rate (2 to 5 day delivery in the USA). There may be a delay during holidays or market events. International delivery will vary and may be subject to customs delays.

Do you ship overnight?
No, we do not offer overnight shipping.

Why are the wholesale prices not visible on your site?
Wholesale prices are not visible until we have approved your registration and you log in with your user name and password.

Do you backorder products?
No - we do not backorder products. If stock levels are insufficient for a particular product, your order will be shipped short.

Can I change my order after the order is placed?
Possibly - if your order has not been processed and shipped. If you wish to change your order after it has been placed, please contact us immediately to notify us of the details of your changes.

What if there is a discrepancy in my order?
Please contact us immediately if there is a discrepancy in your order. Claims must be made within 10 days of receipt of goods. Any other return requests will be handled on a case by case basis within 10 days and a 15% restocking fee will apply.

Do you ship internationally?
Yes, and shipping charges are based on weight.

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